Expect the high quality, responsiveness, and attention to your needs that you would expect from a Blue Chip sized company, but with significantly better economic value, reducing your operating costs!
Since we recognize each customer is different, PTB's GreenChip℠ Service Programs are highly customizable to fit the specific needs of your operating style and installed base.
You can incorporate, to name just a few options:
Our Goal: To take our "What YOU need, when YOU need it!"℠ approach right into your site and to partner with you to deliver the same installed base services you could receive from an OEM, but at a much more reasonable cost to you!
PTB Sales uses the following approach to customize our GreenChip℠ Service Programs to meet our customers needs:
| Equipment | Cryo Pumps | Turbo Pumps | Rough Pumps | Power Supplies | Valves | Customer Need |
|---|---|---|---|---|---|---|
| Refurbishment | ||||||
| Repairs | ||||||
| Exchanges | ||||||
| Logistics | ||||||
| Consignment | ||||||
| Logisitics Management | ||||||
| E & O Disposition | ||||||
| Remote Purchasing | ||||||
| Labor | ||||||
| On-Site Support | ||||||
| Technical Support | ||||||
| Installation & Removal | ||||||
| Training | ||||||
Contact us to inquire as to how we can work with you today to set up the GreenChip℠ Service Program that is right for you. Read through these two current GreenChip℠ studies.
Existing cryopump and compressor repair customer was experiencing and increase in production volume and needed a solution that went beyond transactional repair of their core units. This problem affected three different fab locations and was causing them unwanted down time in repair cycle time and the added expense of buying more spare units from the OEM was not attractive. PTB assessed the needs of this customer and proposed a GreenChip℠ Program that would minimize their time loss and remove their need to expend valuable funds to purchase spares. We implemented a multi-site consignment and logistics management program where PTB manages the entire cryopump repair loop for the installed base at all three sites. In this program we rapidly filled their minimum stocking levels and also added significant material beyond this as a safety buffer.
International customer was experiencing loss of sales to competitors for refurbished equipment sales due to sourcing time and shipping time from multiple suppliers of cores and refurbished equipment. This customer was certain they could outperform competition if they could overcome these delays. PTB worked closely with the customer to understand the market needs they had for both cryogenic vacuum pumps and associated compressors and power supplies. In the past the customer had sourced from PTB as well as other providers and there was both quality and delivery variance as a result. We established an advanced exchange and consignment program with this customer that allows them to forecast their future demand with one supplier and have the needed equipment staged and ready to serve the end user customer.