Support

PTB has a long history of providing superior technical support and engineering solutions to our customers.

In addition to the leading edge repair services and high quality refurbished equipment that we provide we offer technical assistance to our customers to ensure their installed base critical vacuum components are operating optimally. PTB has the most capable and experienced engineering staff of all the independent vacuum equipment service companies in the US. Our expertise encompasses Cryogenic vacuum pumps and compressors, turbo molecular pumps and controllers, dry pumps, rotary vane pumps, scroll pumps, other mechanical pumps as well as RF generators and DC power supplies.

Our availability to assist you in solving field based technical and applications problems as well as our superlative responsiveness can truly be an asset to you in managing the performance and maintenance of your installed base equipment.

You can peruse our White Papers to understand the science behind sophisticated field base problems and the required actions/operating parameters required to get the most out of your equipment…

Or, you can review our Field Based Solutions to understand some of the common problems encountered in the field and associated root causes…

Or, if you do not find a solution to a problem you are encountering, you can contact our technical team directly via phone.